Fulfillment Policy

Last Updated: 01.02.2024

Thank you for choosing Ecom Mastery IO LLC as your marketing partner. To ensure a transparent and effective collaboration, please review our fulfillment policy.

1. Service Delivery Timeframe:

  • Our marketing services are provided on a monthly recurring basis. Clients pay a monthly fee, and services are delivered continuously throughout the month.

2. Communication and Collaboration:

  • We engage in weekly communication using Slack for daily updates. Weekly video performance updates are shared via Loom, and monthly strategy meetings take place on Google Meet or Zoom.

3. Revisions and Modifications:

  • Clients enjoy unlimited revisions and modifications to optimize their websites, create new content, and adjust strategies. Additional fees may apply for major changes, such as significant website overhauls or new platform integrations.

4. Client Responsibilities:

  • Clients are responsible for providing necessary content for ads, including pictures and videos. Examples of the company’s tone of voice, as well as approval of copywriting, are essential. We encourage clients to actively engage and assist in the content creation process.

5. Refund Policy:

  • Refund policies are outlined in the specific contract created for each client. Typically, we do not have a standard refund policy. However, clients can cancel the collaboration with a notice period of the current month plus 30 days.

6. Termination of Services:

  • Termination may occur due to reasons such as bad communication or unsatisfactory results. We commit to maintaining a loyal collaboration until the last day of the termination period, unless alternative arrangements are mutually agreed upon.

Contact Information:

  • For any questions or concerns related to our fulfillment policy, please contact us at lukas@ecommastery.io

Ecom Mastery IO LLC reserves the right to update and modify this fulfillment policy as needed. Clients will be notified of any changes, and the updated policy will be effective from the date of notification.

Thank you for choosing Ecom Mastery IO LLC. We look forward to continued success in our collaboration.

Sincerely,

Lukas Siim Sørensen CEO Ecom Mastery IO LLC